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Inviting applications for the role of Finance Operations Manager
Responsibilities
- Manage front line supervisors that are responsible for managing the day-to-day operations of Finance Operations Team.
- Ensure client and corporate service, quality, and contribution goals, other metric and associate satisfaction goals within the site are met.
- Provide leadership and management to associates; provide training and development of supervisory team. • Coach and mentor team supervisors.
- Regularly conduct supervisory team meetings. Supervise multiple teams for clients.
- Ensure key operational and customer performance targets are met (Customer Satisfaction, FCR, Net Promoter Score, Service Levels).
- Drive Continuous Improvement Initiatives.
- Communicate with the customer on a regular basis to discuss operational issues and Critical Quality delivery, raise issues proactively & build relationships, understand customer issues proactively.
- Set goals for the team and communicate goals on a regular basis.
- Coach & mentor people – Motivating team with excellent touch.
- Leading calls with clients and other business functions.
- Manage Day to Day Operations & service delivery for a Team, who will be in charge for Client Finance process (Source to Pay, Procure to Pay, Order to Cash, Record to Report) and assess them in accordance Policies & Compliance guidelines and take an action to apply the appropriate policy with high quality, speed, empathy and accuracy.
- Responsible for E2E contractual (SLA’s, KPI’s) & internal metrics, including billing & financials.
- Prior experience in operating from a client site in a client facing people manager role.
- Ensure smooth & surprise free operations and service delivery.
- Create a detailed succession plan for all Key/Critical roles.
- Demonstrated skills and competencies in assessment, problem solving, practices/policy administration/interpretation.
- Drive continuous service Improvements, Lean, Six Sigma & Digitization Projects QOQ.
- Demonstrated ability to work with Minimum Supervision to take initiative and follow-up on assigned projects, balanced by good teamwork skills.
Minimum qualifications
- English language level required: C1.
- Problem solving and analytical skills and Proficiency in MS office (mainly Excel).
- Accountable for Operational Service delivery the team members under direct and indirect supervision, ensure critical activities and outcomes are performed as per deadlines agreed with the customer.
- Analytical thinking and ability to adapt to job requirements and business context needs.
- Relevant work experience in balance sheet account reconciliation, Intercompany process, fixed assets and/or month end closing activities.
- Relevant experience in coordinating teams.
- Previous exposure to transformation and productivity initiatives.
- Strong knowledge in processes like customer/supplier Accountancy, Customer Services or IT etc.
- SAP experience.
- Hybrid working model - return to office with a purpose, based on manager request (client visits, knowledge transfer, audit, month end closing activities, team meetings, other corporate events).
What can we offer?
- Attractive salary.
- Stable job offers - employment contract.
- Work in a multicultural and diverse environment with employees from over 30 countries.
- Genpact supports professional tranings and great career development opportunities.
- Free access to our award-winning learning platform.
- Benefits such as In.surance, Luxmed, Multisport Lunchpass Card, additional vacation days, biking policy
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Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.