Experienced Lead Supporter

Highly knowledgeable person needed to build and improve the complete toolbox to run a newly created Service Desk to support Arla Foods globally.

To enable our growth, we are creating a new IT hub in Gdansk and we are looking for talented people to join. As a Scandinavian company, we value mutual trust, collaboration and initiative. Thus, you will have every opportunity to share your ideas, learn and try new things.

Right now, we are expanding our Shared Services Centre to make room for about 40 Service Desk supporters with IT flair and fluency in English, Danish, Swedish or German.

Take lead in designing and training Service Desk employees in tools that are efficient.
Drawing on your previous experience and knowledge, you will be a designer and driver of continuously improving the complete toolbox needed to run an efficient and quality driven Service Desk to support all of Arla Foods employees need for IT support and guidance.

• You have a deep understanding of usage in Service Desk tools, like:
• Knowledge management theory and methods (KCS)
• ServiceNow platform
• Contact Center queue management and governance
• Designing on call schedules for a Multilanguage, 24/7, skill based Service Desk
• Microsoft 0365 platforms

“When you begin your career in Arla, we will create a clear and precise career plan together. In this way, we will know how to help you make the most of your talent,” says Peter Rechnagel, Senior IT Manager at Arla Foods.   

Your Gdansk possibility

Soon, Gdansk will become a primary IT hub. We are known for our agile processes, collaboration and how we develop our ways of working. Here, you join our IT help desk, which is available 24/7, to support Arla colleagues across countries and functions.

The strategy for our Gdansk hub, is to continue growth in organization, responsibility and tasks. Therefore the possibilities for professional and personal development is only to increase in the future.

Combination of experience and personal drivers

With a keen sense for details, a strong dedication to quality and a personal drive to avoid variance, you can become a center for developing and maintaining a strong toolbox for a newly founded Service Desk supporting a global company. To become successful in this task you will need to combine your experience for Service Desk, with your technical knowhow and finally using your personal drivers to ensure success.

• You have several years of previous experience from other Service Desk
• You hold ITIL certification(s)
• You are comfortable in training people
• You are quality driven
• You communicate effortlessly in English and preferable Danish, Swedish or German
• You have a basic understanding of Lean terminology and methods

Interested in a new opportunity?

Arla is on a journey to create the future of dairy. Each of us has a role to play, with the freedom to think big. We are ambitious, but we prefer accountability over control. If you are up for a challenge, there is no shortage of opportunities to have an impact - and realise your ambitions.

If this sounds exciting, feel free to call Peter Rechnagel, IT Senior Manager at +45 8938 1822 or apply as soon as possible. We look forward to hearing from you and receiving your application.
Please apply via this link.

Arla’s Global IT comprises approximately 210 highly skilled IT specialists across DK, SE, GE, UK and PL as well as around 800 consultants who work with SAP, Microsoft and app development. Soon we will be 300+ employees looking at e.g. redesign of the logistics processes for Arla’s Global Warehouse & Distribution using SAP technology and establishment of an Analytics Powerhouse for the global Arla organization to ensure faster and better decision-making through Big data.

At Arla, we do so much more than make some of the world’s favourite dairy products. We make healthy taste delicious, mornings worth getting up for and family dinners unforgettable. Arla®, Castello® and Lurpak® – brands like these make us a vital, natural part of modern life in over 100 countries around the world.