Accenture is a global management consulting, technology services and outsourcing company, with more than 358,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$31.0 billion for the fiscal year ended Aug. 31, 2015. Its home page is www.accenture.com.
Accenture Operations is one of Accenture key capabilities dedicated to work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, helpdesk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.
Job Description:
An IAM Level 10 Support Analyst is responsible for:
- 2nd level support via standard incident response systems to ensure Identity and Access Management (IAM) related services are delivered to meet customer business needs and expectations
- Monitoring and investigating IAM system related alerts
- Assisting senior members in providing administration, testing maintenance and support for the IAM infrastructure and environment
Key responsibilities:
- Monitors and investigates system alerts
- Examines system event logs and attempts to correlate with incidents
- Assists in the administration, testing, maintenance and support of Active Directory Federation Services (ADFS) and associated infrastructure
- Performs second level support of identified incidents with intention to resolve. If escalation is required, will completely document troubleshooting efforts in incident ticket and immediately alert responsible party for resolution
- Integrates applications with ADFS and Symantec VIP
- Attends troubleshooting bridge calls for global Critical ouatges
- Shares knowledge gained with fellow team members
- Creates and maintains documentation of procedures and standards
- Manage and produce ADFS and related reports
- Prepares communications that are comprehensible, accurate and effective
- Performs periodic operational audits to ensure adherence to standards
- May also be requested to work public holidays, after-hours or Oncall
- Demonstrates a proactive attitude, works independently and maintains a high-degree of professional conduct at all times
- Develops and maintains product knowledge, business and professional skills by participating in on-the-job and other training courses
- 4 yrs + Professional Work Experience
- 2 yrs + Experience in a large Microsoft enterprise scale environment
- 2+ yrs Windows 2008 R2 or higher administration and OS troubleshooting
- Knowledge and Experience (1-2 years) managing Microsoft Active Directory
- Bachelor degree in related field
- Flunency in English (both written and oral)
- System backup and recovery
- System performance and capacity management and investigation
- Excellent customer service skills
- Excellent time and priority management skills
- Strong analytical, troubleshooting and problem-solving skills
- Strong communication and collaboration skills
- Ability to multi-task and handle critical situations in a professional manner.
- Ability to facilitate knowledge transfer within team and outside customer groups
- Ability to work in a complex server environment
- Team player who also works well independently
- Understand and work with a culturally diverse team
- Monitoring using Microsoft SCOM (ADFS management pack)
- Multifactor factor authentication ( Symantec VIP)
- Windows PowerShell scripting
- Certificate Knowledge
- Working experience with MS SQL
- Challenging job in a professional and multinational environment
- Opportunity to gain broad experience of the large IT infrastructure including:
- MS Windows / Active Directory / ADFS
- MS PKI / MS Forefront Identity Manager
- Multifactor Authentication / Remote Access
- ITIL
- The ability to use your knowledge of foreign language on a daily basis at work (we serve our Clients in almost 30 foreign languages)
- Experience with a range of Clients and technology solutions which provides professional relevance
- Operating according to Lean Six Sigma philosophy
- Collaborating and learning from diverse and talented colleagues helps you “raise your game”
- Trainings and development tailored to help you achieve your potential
- New Joiners Programme including trainings
- Opportunity to engage in Corporate Social Responsibility initiatives
- We also think about your social life, at Accenture you will be able to take part in different initiatives like Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming and many others
- Social benefit packages including: private medical care, Sodexo vouchers, Benefit sport club cards, life insurance
- Friendly work atmosphere in multicultural environment
"I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes and once the recruitment process is closed, I agree that Accenture Sp. z o.o. with its registered seat in Warsaw, 00-121, ul. Sienna 39 or any other entity of Accenture group places and processes my personal data in its database. I also express my consent to sending my personal data to third parties within the Accenture group pursuant to the Personal Data Protection Act of 29th August 1997 (Journal of Laws of 2002, No. 101, position 926 as amended). I submit the data voluntarily. I have been informed about the right of access to the content of my data and about the possibility of correcting them."
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.
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Poznaj
Accenture Sp. z o.o.
Accenture jest globalną firmą świadczącą usługi z zakresu konsultingu, nowoczesnych technologii i outsourcingu. Ponad 281 tys. pracowników Accenture świadczy usługi swoim klientom z ponad 120 krajów świata. Łącząc niezrównane doświadczenie, doskonałą znajomość wszystkich branż i funkcji biznesowych oraz rozległą wiedzę z badań nad najlepszymi firmami na całym świecie, Accenture współpracuje ze swoimi klientami, aby pomóc im stać się wysokoefektywnym przedsiębiorstwem.
W roku finansowym zamkniętym 31 sierpnia 2013 roku, Accenture osiągnęło przychody netto sięgające 28,6 miliarda dolarów. Strona internetowa firmy to www.accenture.com.