E-learning Designer

Work Model: Hybrid (once a week work from the office)

At Cognizant, we are dedicated to help the world's leading companies build stronger businesses — helping them go from doing digital to being digital. In Poland, our offices are in Gdansk, Wroclaw, and Krakow. With the capacity to support various clients, we offer a world of opportunities for both professionals and graduates. You can expect five-star training, a chance to realize your career goals, and a range of benefits.

The E-Learning Designer role involves creating engaging e-learning materials to enhance user experience and maximize the value of our client's applications. Working within the Product Adoption Team, you will collaborate with key stakeholders to develop and implement a comprehensive product adoption strategy. This role offers the opportunity to make a significant impact on user interaction with our client's products.

• Design and create tailored training materials for diverse user groups and skill levels.
• Develop and update engaging online training content, presentations, guides, videos, and interactive modules.
• Manage knowledge articles in ServiceNow (SNow) for accurate user information.
• Create interactive content in digital adoption platforms like WalkMe.
• Conduct training sessions and workshops for application users.
• Provide ongoing support and guidance, troubleshoot issues, and offer best practices.
• Use various platforms and tools for effective communication of product updates and best practices to users.
• Implement diverse training methods, collaborate with experts for material development, and create communication plans to inform users about changes and support options.

• BA in Communications, Education, Business Administration, or related field.
• Proficiency in English.
• Excellent written and verbal communication skills for technical information.
• Experience with e-Learning platforms like Articulate 360, Adobe Captivate, MyLearning.
• Experience in graphic/video content creation using tools like Powtoon, Adobe, Canva.

• UX design certification or experience
• Knowledge of ServiceNow (SNow) or similar knowledge management platforms.
• Knowledge of Adobe Creative Cloud (Photoshop, Illustrator, After Effects, Premiere, and Audition).
• Experience with video production/editing and recording/editing voice-over audio.

• Opportunity to be part of a global organization focused on development,
• Open-minded and multinational environment,
• Training & development opportunities,
• Professional development and clear career path,
• Extensive benefits package: Multisport Card, Lux Med medical healthcare including dental care, life insurance, cafeteria benefits.