Dutch Speaking User Support
Miejsce pracy: Warszawa
Nr ref.: JO-1607-335947-3516
IT services company providing professional multilingual support to end users from all over the world.
The successful candidate will be part of a Dutch speaking team dedicated to provide 1st level of IT support by phone and email both in Dutch and English.
An intensive training is given before starting work, you don’t have to be an IT specialist.
Core duties :
- Answer user calls and register tickets in service applications
- Ask qustions in order to understand and diagnose problems
- Provide telephone first level support using remote tools according to procedures
- Documentate any actions in ticketing system
- Escalate issues to upper levels if necessary
Candidate profile:
- Fluency in the Dutch language (work in Dutch on a daily basis)
- Excellent English both speaking and writing
- Customer friendly attitude
- Computer literacy
- Willing and ability to learn new IT skills
- Experience in customer service will be an asset
We offer you:
- Contact with the Dutch language and other foreign languages
- Intensive training before starting the job
- Possibility to learn new professional skills
- Attractive salary + benefits
- Permanent work contract (full time)
If you are interested please sent your CV in English.