Dispatch Agent

Your tasks:

• Contacting customers via phone or e-mail: scheduling / rescheduling appointments, updating customers on issues and delays
• Taking inbound calls from customers with queries
• Coordinating the work of our engineers and project team
• Proactive SLA tracking, monitoring correct timeliness and ticket flow
• Closing incidents in the ticketing system
• Maintaining positive relations with our key corporate customer

• Excellent English Skills (speaking & writing)
• Practical knowledge of MS Office (Word, Excel, Power Point)
• Ability to multi-task and adapt to changes
• Customer and communication skills
• Ability to work in a team
• Ability to work on numerous tasks simultaneously
• Willing to learn new skills - technical vocabulary and issues from printing area
• Ability to work on shifts (between 8 am and 18:30 pm)

• Previous experience in service desk/help desk or IT background

• Stable, independent work in an international, flexible and open company
• Welcoming and friendly work environment within young team
• Direct communication and flat structure
• Great opportunities for both professional and personal development
• Buddy programme
• Space for your own ideas
• Language training
• A package of co-funded benefits: Multisport Card, private health care, life insurance, lunches, free bus from the centre of Wroclaw