BE PART OF US
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
Dispatch Agent with German
Wrocław
YOUR SKILLS
- Very good knowledge of German and English language
- MS Office (Excel is essential, Word, PowerPoint)
- Highly developed communication skills, openness to new, interesting tasks
- Good analytical skills, precision, patience and ability to draw conclusions quickly
- Experience in a similar position would be an asset
YOUR TASKS
- Assign tickets to IT Technicians ensuring fair distribution
- Coordination and dispatch of Field Service technicians to customer sites according to dispatch schedule, customer requests, specifications or needs
- Ensure the consistent and timely resolution of tickets. Coordinate with IT support team (SDMs) on priority issues
- Communicate with end-user to assist IT technicians to deliver outstanding service
- Manage subcontractors when needed: couriers’ services and/or external partners
- Feedback daily to line manager daily on part delays, customer rebook’s etc.
- SLA/Tickets Queue management
- Escalations handling
- Monitoring dispatch team’s PowerBI usage as well as dispatch critical tickets awareness
- Proactively see where we can make improvements and feedback to line manager
YOUR SKILLS
- Very good knowledge of German and English language
- MS Office (Excel is essential, Word, PowerPoint)
- Highly developed communication skills, openness to new, interesting tasks
- Good analytical skills, precision, patience and ability to draw conclusions quickly
- Experience in a similar position would be an asset
YOUR TASKS
- Assign tickets to IT Technicians ensuring fair distribution
- Coordination and dispatch of Field Service technicians to customer sites according to dispatch schedule, customer requests, specifications or needs
- Ensure the consistent and timely resolution of tickets. Coordinate with IT support team (SDMs) on priority issues
- Communicate with end-user to assist IT technicians to deliver outstanding service
- Manage subcontractors when needed: couriers’ services and/or external partners
- Feedback daily to line manager daily on part delays, customer rebook’s etc.
- SLA/Tickets Queue management
- Escalations handling
- Monitoring dispatch team’s PowerBI usage as well as dispatch critical tickets awareness
- Proactively see where we can make improvements and feedback to line manager
BENEFITY
- Buddy program
- Flat hierarchies
- Food allowance
- Health insurance
- Internal career development
- Job with purpose
- Life insurance
- Sport allowances
YOUR BENEFITS
- Buddy program
- Flat hierarchies
- Food allowance
- Health insurance
- Internal career development
- Job with purpose
- Life insurance
- Sport allowances