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Deputy OTC Operations Manager

Infosys BPO Poland Sp. z o. o.
Łódź
praca stacjonarna
3253 dni temu

Infosys BPO Poland is one of the biggest players in the outsourcing market, offering advanced and innovative services to its clients worldwide in the field of Finance and Accounting, Purchasing, IT and Consultancy. We are among the largest employers in the Lodz region and employ around 2500 specialists that provide services in nearly 30 languages.

 

Currently we are looking for the candidate for the position of:



Deputy OTC Operations Manager

Location: Lodz, Poland


Key responsibilities:
  • Manage operational activities via Team Leaders and Team Members
  • Realize departmental strategic objectives
  • Analyze and monitor process results (SLA reliability, internal controls, quality of performance)
  • Stimulate process improvements and support execution of departmental projects
  • Build positive relations and teamwork environment
  • Monitor implementation of new processes
  • Identify issues, define and implement action plan
  • Build and maintain network with customers
Requirements:
  • Strong experience as Senior Team Lead or Operations Manager in SSC/BPO company
  • Deep knowledge of Order to Cash domain
  • Customer and business oriented
  • Fluent English (verbal & written)
  • Excellent communicational skills and negotiations capabilities
  • Drive for results
  • Strong time management and planning skills
  • Ability to identify improvement opportunities and implement them
  • Stress resistance and ability to manage very dynamically changing environment
We offer to the candidates:
  • Career in the multinational company 
  • Unique opportunity to take part in international projects and gain experience with various businesses 
  • Set of social benefits to choose from 
  • Salary adequate to your competencies 
  • External and internal training programme



Only applications with the below enclosure will be accepted:
I declare my consent for the processing by Infosys Poland Sp. z o.o. seated in Lodz (91-402 Łódź, ul. Pomorska 106A) and by Infosys BPO group of my personal data included in the application form and documentation connected with the Infosys job offer in compliance with the Polish Law on the protection of personal data: Ustawa z dnia 29.08.1997 r o ochronie danych osobowych (t.j. Dz. U. z 2002 r. nr 101 poz. 926 zezm.)). I also declare my consent for Infosys Poland Sp. z o.o. seated in Lodz (91-402 Łódź, ul. Pomorska 106A) to entrust processing of my personal data to third persons in compliance with the Polish Law on the protection of personal data: Ustawa z dnia 29.08.1997 r o ochronie danych osobowych (t.j. Dz. U. z 2002 r. nr 101 poz. 926 zezm.) for the purpose of current or possibly future recruitment organized by Infosys Poland Sp. z o.o. seated in Lodz and Infosys BPO group. I hereby make this declaration voluntary and I state that I was informed about my rights under the Polish Law on the protection of personal data: Ustawa z dnia 29 sierpnia 1997 roku o ochronie danych osobowych (t.j. Dz. U. z 2002 r. Nr 101 poz. 926 zezm.), especially about my right to access to my data and to correct them.
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