We are a global IT service provider. With over 3,400 permanent employees in 38 subsidiaries we offer our services worldwide in more than 190 countries.
Delivery Executive
Bielany Wrocławskie, Wrocław
Your Task
JOB PURPOSE: Taking delivery ownership and responsibility for the overall P&L Contribution, SLA Compliance and NPS results of assigned accounts/deals worldwide.
- Ensuring correct and appropriate delivery implementation strategies, driving ongoing quality and profit optimization and being a principal influence of upselling initiatives
- Implementing Hemmersbach processes and standards to oversee prompt and correct invoicing and claim management handling
- Performing a role of an ambassador and leadership role model for the Hemmersbach culture as well as a trainer, mentor and senior for our SDM´s and GSDM´s
- Implementing the company’s annual BIG THREE goals as a suite of manageable, measurable and achievable tasks, which are incorporated into the team’s daily routine
- Reporting to Executive Partner
Our Requirements
- Extensive (5+ years’) experience in running large (IT-service) international projects with full P&L responsibility
- Ability to conduct a microanalysis of operations and to identify and implement improvements
- Experience with the management of international clients
- University degree (ITIL and PM qualification advantageous)
- Perfect command of English
- Excellent negotiation, project and people management skills
- Hands-on approach
- Openness for travel within Europe
Your Benefits
- Reliability: a secure job position in an exponentially growing international company
- Variety: exciting projects and challenges within your own responsibility
- Team Spirit: strong team spirit and a great working atmosphere in a friendly team
- Openness: direct and informal communication even at management level
- Career Opportunities: great possibilities for professional, personal and language training
- Initial Help: buddy programme to help you get started, a welcome pack included
- A package of co-funded benefits: lunches and multisport card, private health care as well as life insurance for you, your partner and family members
- Other conveniences like: free coffee, tea, a parking area access and company bus from the centre of Wroclaw