CloudBest manages international projects across diverse industries including FinTech. Our expert teams provide support within areas such as software development, content creation, customer support, marketing, automotive, business development for clients around the world.
Join our team and develop with us in international structures as:
Customer Support Manager
[online recruitment]
[online recruitment]
Warszawa
If you are a person, who:
- Is tired of being bored and repeatability at your current work and you would like to change something;
- Is proactive, and is looking for interesting solutions and likes to create new things;
- Likes a modern working environment with a start-up culture;
- Is a team player and likes to work in a dynamically changing environment.
And your professional profile is relevant to the following skills:
- Fluent spoken and written English, at least C1;
- At least 3 years’ experience in a similar position;
- Very good knowledge of MS Office;
- Experienced in working in a customer support environment;
- Advanced troubleshooting and multi-tasking skills;
- Awareness of industry’s latest technology trends and applications;
We are looking for a person just like you!
Challenges for you:
- Improving customer service experience, creating engaged customers and facilitating organic growth;
- Supervising of BPO work;
- Taking ownership of customers issues and following problems through to resolution;
- Setting a clear mission and deploying strategies focused towards that mission;
- Developing service procedures, policies and standards;
- Keeping accurate records and document customer service actions and discussions;
- Analysing statistics and compiling accurate reports;
- Recruiting, mentoring and developing customer service agents and nurturing an environment where they can excel through encouragement and empowerment;
- Keeping ahead of industry’s developments and applying best practices to areas of improvement;
- Controlling resources and utilising assets to achieve qualitative and quantitative targets;
- Adhering to and managing the approved budget;
- Maintaining an orderly workflow according to priorities.
By joining our team you gain:
- Possibility of personal development and gaining experience in an international environment;
- A team of enthusiasts who successfully create a company in the fast growing blockchain industry;
- Great atmosphere and attractive working conditions in a start-up culture;
- Work in the modern office in attractive location at Wioślarska 8 (next to the Vistula river);
- Private medical care and co-financed sports card;
- Extra integration trips and events;
- Celebration of your birthday;
- Fresh pressed juices;
- Massages in the office;
- English classes at work;
- Flexible working hours.