Lionbridge is a leading provider of translation, online marketing, global content management and application testing solutions that ensure global brand consistency, local relevancy and technical usability across all touch points of the global customer lifecycle.
800 Brands Trust Lionbridge – leaders across industries partner with us to gain global market share.
In our Warsaw office we employ more than 600 specialists including Project Managers, Linguists, Engineers, DTP Specialists, Graphics, Web Developers and also subject matter experts, content developers and quality assurance professionals.
Currently we are looking for candidates interested in position of:
Customer Success Specialist
Warszawa
Scope of responsibilities
- Managing low to mid-level complex on-boarding of new enterprise client.
- Providing the first and second level of support to onDemand key clients and account management of key clients.
- Managing project resources and resources allocation.
- Carries out preparation for projects, planning, training & projects’ launches.
- Management of non-standard projects with increased level of complexity.
- Assist sales team in delivering projects' quotations for non-standard, complex projects.
Requirements
- Higher education (preferably in the area of Project Management, Business, Language Studies or Linguistics).
- Practical experience of project management and/or account management.
- Practical experience in localization or related area (preferably in an international environment) welcome.
- Business and results oriented.
- Experience in building long-term relationship with customers.
- Ability to work within the team.
- Very good communication and organizational skills, result and client oriented (internal customers focused).
- Fluency in English.
- Highly-developed computer skills (MS Office, Windows).
We offer
- Professional development opportunities in a multi-cultural environment – Lionbridge has offices in 26 countries and many of these offices work collaboratively on projects, exposing our employees to a wide range of cultures and work styles.
- Ability to work with the latest technologies.
- Work in a creative onDemand team (start-up like) and friendly atmosphere.
- Full-time job contract.
- Flexible working hours.
- Employee benefits package.