Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions - underpinned by the world’s largest delivery network - Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
Accenture Operations is one of Accenture key capabilities dedicated to work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, helpdesk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.
Job Description:
Responsibilities include but may not be restricted to:
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Entering required data into the system based on processes, guidelines and procedures
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Communication with client point of contacts based on processes, guidelines and procedures
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Communication with 3rd party clients related to customer service processes
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Preparation of regular and ad hoc documents & report based on requirement of supervisor
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Report any exceptions, errors or issues immediately to supervisor
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Performs other activities requested ad hoc by supervisor
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Manages achievement of given SLA and KPI's
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Interpretation day-to-day business objectives and preparation/execution of operation practices/work programs
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Accounts for high level external/internal client's satisfaction
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Maintains an awareness of the client's business, operational activities and processes in areas in scope of responsibilities
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Maintains good relationship within' the unit with its colleagues as well as relationship with client and 3rd parties
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Actively performs two-way communication
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Support active knowledge transfer, back-up, best practice sharing, provides with operative directions to other team members
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Provides quality, accurate, reasonable and on-time service, ensures due dates and deadlines are met
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Maintains a solid control environment based on accepted internal control standards
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Following given guidelines & procedures actively liaise with colleagues, clients and customers to anticipate and solve issues and risks
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Revise processes and procedures to conform with the business environment, defines best practices and designs leading to business process excellence improvements
- Very good knowledge of English (min. B2)
- Very good knowledge of Turkish (min. B2)
- Customer orientation and business/industry awareness
- Working knowledge of Microsoft suite of desktop computing products: Excel, Word and Outlook.
- Understands internal control
- Comfortable under pressure and capable of handling effectively a number of conflicting priorities
- Flexibility for change and in time
- Understanding specific areas & working knowledge of MS systems (SAP, MSOPs, MSE) nice to have
- The ability to use your knowledge of foreign language on a daily basis at work (we serve our Clients in almost 30 foreign languages)
- Experience with a range of Clients and technology solutions which provides professional relevance
- Operating according to Lean Six Sigma philosophy
- Collaborating and learning from diverse and talented colleagues helps you “raise your game”
- Trainings and development tailored to help you achieve your potential
- New Joiners Programme including trainings
- Opportunity to engage in Corporate Social Responsibility initiatives
- We also think about your social life, at Accenture you will be able to take part in different initiatives like Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming and many others
- Social benefit packages including: private medical care, Benefit sport club cards, life insurance
Poznaj
Accenture Sp. z o.o.
Accenture jest globalną firmą świadczącą usługi z zakresu konsultingu, nowoczesnych technologii i outsourcingu. Ponad 281 tys. pracowników Accenture świadczy usługi swoim klientom z ponad 120 krajów świata. Łącząc niezrównane doświadczenie, doskonałą znajomość wszystkich branż i funkcji biznesowych oraz rozległą wiedzę z badań nad najlepszymi firmami na całym świecie, Accenture współpracuje ze swoimi klientami, aby pomóc im stać się wysokoefektywnym przedsiębiorstwem.
W roku finansowym zamkniętym 31 sierpnia 2013 roku, Accenture osiągnęło przychody netto sięgające 28,6 miliarda dolarów. Strona internetowa firmy to www.accenture.com.