Capgemini Business Process Outsourcing is one of the first and the biggest outsourcing center in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. BPO employs over 2700 specialists in its offices located in Krakow and Katowice.
Customer Service Specialist – Accounts Payable Service Desk
Place of work: Katowice
Ref. no Praca/CSS/APSD/KAT
Job description:
Transition phase:
- Develop an understanding of the current state processes
- Validate the GPM model designed for client and define exceptions
- Conduct successful knowledge transfer within the AP area
- Develop AP desktop procedures
- Establish very good relationship with the client
Delivery phase:
- Query resolution (AP)
- Daily contact with vendors and the client via e-mail/phone
- Recording all queries and incidents related to the service in the query management system
- Analyzing the root causes of the problems
- Performing excellent service to the client
- Maintaining good relationship and collaborating with other departments and centres in order to resolve the issues effectively
Candidate's profile:
- Fluent English
- Fluent Swedish
- SAP knowledge will be an advantage
- Understanding and experience in AP
- Very good customer service skills and client-focus attitude
- Ability to analyze end to end processes
- GPM alignment understanding will be an asset
- Experience in writing procedures
- Flexibility, with an ability to adapt to changing schedule of tasks
- Strong interpersonal skills and proactive approach
- Good knowledge of MS Office
- Readiness to travel
What do we offer to the candidates:
- Interesting and stable job in international team
- Competitive salary with attractive benefit package
- Free private medical care
- Flex benefits
- Additional life insurance
- Intensive training package
- Opportunity of personal development in a multinational environment
- Friendly working atmosphere
