SWM is an innovation engine. As a premier specialty company we have become a global leader of engineered solutions for the paper industry worldwide. We are pursuing a strategic transformation, driving growth through continuous innovation for our customers and ourselves.
Currently, we are looking for a:
Customer Service Representative
Miejsce pracy: Stryków
Job Purpose:
This position will be Responsible for customer service activity along with solicitation and service of customer orders by providing quality professional customer service to a variety of business and market segments in a way that maintains and improves the business and sales activity in our overseas markets.
Duties:
- Generates customer invoices and assures accuracy.
- Work directly with Sales, Planning, Production, Engineering, Quality, Shipping and Freight Forwarders to communicate customer needs.
- Responsible for international order processing.
- Prepares required export documentation in a precise manner.
- Expedite customer requests, return materials, monitoring order status, communicates product availability, confirm proper pricing, resolves discrepancies while taking whatever action is necessary to meet the customer needs.
- Helps to build and maintain international customer relationships through various means.
- Works closely with Sales and Quality to ensure timely and fair resolution of customer concerns and complaints.
- Resolves all customer complaints, billing and service issues and assures all product related issues are referred to the proper department.
- Answers phones, emails, and faxes in a timely and professional manner.
- Filing and general office duties required.
Skills/Qualifications:
- At least three years of related experience (preferably in a manufacturing environment)
- Fluent English is a must
- German as advantage
- Good knowledge of MS Office (especially Excel)
- Self-motivated, able to work independently and thrive in a fast-paced, multi-tasking, team environment while maintaining excellent working relationships with people in a wide variety of functional areas.