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Customer Service Advisor with European languages

Capgemini Polska Sp. z o.o.
Katowice
praca stacjonarna
3762 dni temu

 

Capgemini Business Process Outsourcing is one of the first and the biggest outsourcing centers in Poland providing services in 30 different languages in the areas of finance, accounting, banking, procurement, customer care and marketing services. BPO employs over 3000 specialists in its offices located in Krakow and Katowice.

Currently, to our Business Process Outsourcing Center in Kraków we are looking for candidates for the position of:

 


Customer Service Advisor with European languages

Place of work: Katowice

Ref. no Praca.pl/CSA/KAT

Job description
  • Handle Inbound and Outbound calls/email responding to customer concerns
  • Generate potential sales opportunities by providing product information, recommending specific products and solutions, and maintaining and building customer relationships
  • Resolve pre and post-sales concerns of Customers
  • Accurately log customer- related information/notes on the CRM system
  • Transfer calls to appropriate parties
Candidate’s profile
  • Very good knowledge of one the following languages : German, French, Italian, Spanish, Swedish,
  • Good English skills
  • Very good communication skills
  • Experience in the customer service
  • Proactive and initiative taking attitude
  • Be flexible to changes and be able to adapt quickly
  • Be organized and attentive to details
What we offer
  • Professional development in a dynamic, growing business
  • Competitive salary with attractive benefit package
  • Free private medical care
  • Flex benefits
  • Additional life insurance
  • Participation in prestigious international projects
  • Excellent working atmosphere

 

Please be advised that Capgemini Poland Sp. z o.o. located in Warsaw, Al. Jerozolimskie 96, is the controller of personal data provided by you in the recruitment applications. Your personal data will be processed in accordance with the Personal Data Protection Act of 29 August 1997 (Journal of Laws2002, No. 101, item. 926 with further amendments) for the purpose of existing and future recruitment processes. Please be advised that in scope of recruitment process your personal data will be processed by the controller and sub-processors located outside European Economic Area including India’s entity. Data processing might include voice recording. Data submission is voluntary. Every person has the right to access their data in order to correct it or delete it”

Please include following statement in your application:

"I hereby authorize Capgemini Poland Sp. z o.o. to process my personal data included in my job application for existing and future recruitment processes (in accordance with the Personal Data Protection August 1997, Journal of Laws 2002, No. 101, item. 926 with further amendments).I also authorize Capgemini Poland Sp z o.o. to sub-process my personal data outside European Economic Area including India’s entity, which may also include Capgemini’s clients within and outside of EEA."

We protect your privacy. We kindly inform you that we contact only chosen candidates.The recruitment process is conducted in accordance with the principles of equal treatment in employment, Labor Code, Chapter IIa, Art. 183a– 183e.

 

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