Infosys BPO Poland is one of the biggest players in the outsourcing market, offering advanced and innovative services to its clients worldwide in the field of Finance and Accounting, Purchasing, IT and Consultancy. We are among the largest employers in the Lodz region and employ around 2500 specialists that provide services in nearly 30 languages.
Currently we are looking for the candidate for the position of:
Customer Service Administrator with French
Location: Lodz, Poland
Key responsibilities:
- Action queries from internal and external customers regarding supplier invoices and payment status including:
- Analyzing and researching invoices in SAP system
- Logging cause and resultant actions
- Monitor open queries for resolution
- Provide education and support to suppliers regarding invoice submission, non-compliance to reduce rejected and blocked invoices.
- Effectively work with centralized Payment Services to facilitate processing of non-order invoices, expedited payment requests, and payment exceptions.
- Assist in analyzing trends for rejections and non-compliance in order to further educate suppliers, stakeholders.
- Identify areas for improvement to processes and procedures
Requirements:
- Fluent English and French
- Customer service experience is a must (preferably in corporate area)
- Procurement background would be an advantage
- Customer orientation
- Excellent communication skills
- Team player
- SAP knowledge would be an asset
- Willingness to work on 2nd shift (2 – 10 pm) would be an asset
We offer to the candidates:
- Career in the multinational company
- Unique opportunity to take part in international projects and gain experience with various businesses
- Set of social benefits to choose from
- Salary adequate to your competencies
- External and internal training programme
Only applications with the below enclosure will be accepted:
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