Join Our Danish-Speaking Team Today!
Together with your colleagues in Customer Operations, you will handle day-to-day order management, resolve disputes and queries, prepare reports, and proactively communicate with our customers. You’ll also collaborate closely with the rest of the team to ensure high-quality customer service.
How Will You Make an Impact?
You’ll play a key role in achieving our targets and KPIs. If you’re positive, open-minded, highly motivated, and proactive with excellent communication and analytical skills, you might be the perfect fit for this role! Depending on your profile, your responsibilities may include:
- Order Management: Handle orders, ensure smooth processing, and address customer queries via phone and email.
- Collaboration: Communicate effectively with colleagues across departments, including customer service, production, warehouse, and transport planning.
- Dispute Resolution: Register, track, and resolve disputes while maintaining strong customer relationships.
- Reporting and Data Management: Prepare reports for business units and maintain accurate customer master data.
- Process Improvement: Participate in improvement initiatives, projects, and documentation reviews aligned with established guidelines.
What Will Make You Successful?
We are looking for dedicated individuals who thrive in a dynamic environment and are driven to work flexible hours. Comprehensive training will be provided. Ideally, you bring the following to the table:
- Language Proficiency: Fluency in English and Danish (B2/C1 level) with excellent written and verbal communication skills.
- Customer-Focused Approach: A proactive, solution-oriented mindset with strong organizational skills and attention to detail.
- Team Collaboration: A One-Team spirit and ability to thrive in a fast-paced support center environment.
- Technical Skills: A natural flair for IT systems, digital tools, and familiarity with SAP and CSM (training provided if needed).
- Flexibility and Commitment: High dedication to achieving results, improving services, and working flexible shifts, including some weekends.
What Do We Offer?
At Arla, you’ll find a truly international environment with opportunities to collaborate across cultures and borders. Bring your knowledge and insights to help shape the future of Customer Service at Global Shared Services.
Benefits include:
- A global operating environment.
- Comprehensive medical care and life insurance.
- Additional perks like gym memberships, vouchers, travel points, or cinema tickets.
- A Scandinavian work style with no dress code.
- Expert training, professional induction programs, and development opportunities.
- Financial support for your education.
- A relocation package.
- Employee referral and assistance programs (covering legal, psychological, health, and financial advice).
- Support for a healthy lifestyle (fruit days, facilities for sports enthusiasts, challenges, and active teams).
- Additional holidays based on length of employment (up to four extra days).
In the office, you’ll enjoy:
- A modern workspace with adjustable desks and high-quality furnishings.
- A spacious canteen and great coffee and tea on every floor.
- Chill-out areas with X-box, pool tables, board games, foosball tables, and even swings.
It has come to our attention that there are a number of fraudulent emails and fake recruitment campaigns on the internet from people purporting to work for Arla Foods.
Poznaj
Arla Global Shared Services
Moooo. We are Arla GSS and we deal with business the Scandinavian way.
You most likely associate us with brands like Arla Apetina, Lurpak or Castello. We are part of the global Arla Foods group employing over 20,000 people worldwide and delivering 25 trillion glasses of milk a year. That being said… At our office in Gdańsk Wrzeszcz we do not produce butter or cheese, nor do we conduct milk quality assessment. We are a Global Shared Services Center and we deliver tens of projects in: Finance, IT, Global and Local HR, Risk Controls and Compliance, Supply Chain, Procurement, Customer Service, Member Service and Operations, European Transport Control Center, Supplier Quality Assurance.
