DXC Technology is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally.
Customer Care Team Supervisor - Banking Services
Place of work: Wrocław
Hybrid Work
Full Time
Working hours 9:00 - 17:00
Position Overview:
We are seeking a dynamic person to join our customer care services team. The Supervisor will play a pivotal role in coordinating work of a team of Customer care specialists to deliver exceptional customer service, efficiently process transactions and ensure compliance with regulatory standards.
Responsibilities:
- Supervising performance metrics measurement, escalation, change management and communication
- Coaching and monitoring the team and providing continuous feedback
- Goal setting and performance appraisal for the Team
- Provide assistance with account inquiries, transactions, product information, and related inquiries (including phone, chat and mail)
- Ensure accurate and efficient processing of customer requests, including transfers, payments, and account updates
- Collaborate with cross-functional teams to resolve complex issues and ensure seamless customer interactions
- Maintain detailed and organized records of customer interactions and transactions
Qualifications and Requirements:
- Experience in BPO/corporate environment
- Min 1 year of experience in leading teams
- Very good German and English (both written and spoken)
- Strong interpersonal and communication skills
- Ability to handle complex customer interactions and problem-solving
- Ability to adapt to different communication channel, including phone and email
Why would you join us?
As a team, we offer our knowledge, experience, support, sympathy and honesty. We are happy to teach, and we understand that sometimes mistakes are an integral part of learning. We are enthusiastic about the job we do and we want to share this joy with you.
As a company, we offer a steady job in an international company in a heavily invested area, where you will encounter multiple opportunities to cooperate with inspiring people from across the world. A place where you can learn, work with experts, share your knowledge and enjoy many social activities and events prepared for our Employees.
Additionally, we offer:
- Stable employment in an international company
- Advancement opportunities within the organization (a variety of exciting projects with an array of technologies and tools)
- Flexibility in work arrangement
- Modern and conveniently located offices in Wrocław and Warsaw
- An onboarding buddy’s support to make you feel comfortable in our company from day one
- Substantial medical insurance package provided in cooperation with the biggest medical services provider in Poland
- Life insurance package
- Multisport Card
- Workplace equipment to organize your home office (e.g., chair, desk, additional monitor, headset etc.)
- Unlimited access to DXC University with courses from a bunch of external partners for the best learner's experience (e.g., LinkedIn Learning, Udemy)
- DXC Partner courses and certifications (Microsoft, SAP, ServiceNow, AWS, Google, Dell Technologies, IBM, Microfocus, Salesforce, Red Hat, VMware, Workday)
- Employee Referral Program - a financial bonus for the referrer for a successful candidate recommendation
- Employee Recognition Program with points assigned by colleagues for the recognized employees (exchangeable for prizes)
- Employee Assistance Program (providing 24/7 support for employees and their families in difficult life situations)
- Opportunity to join our numerous charity and ecology-related events organized by our CSR Team (Corporate Social Responsibility)
- DiXi Cool activities: trips, sports and wellness events, discounts for cultural events
Send us your CV! We are looking forward to speaking to you!
Poznaj
DXC Technology Sp. z o. o.
DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.