Are you ready for the next step in your career? The CAFÉ (Customer Authentication & Fraud Experience) team is looking for our next Lead Analyst!
This is an exciting opportunity to join a Fraud Detection and Prevention team for a U.S. based company that is setting their footprint in Europe. On the Fraud Strategy (FS) Customer Authentication & Fraud Experience (CAFÉ) team, we’re on a journey to do our best to protect the customer from ID Theft and protect the bank against unnecessary fraud losses due to risk. In doing so, we validate customer identity, helping them understand fraud in account takeover situations. While being proactive and detecting fraud, we put our customers first, working towards solutions that will recover and protect their assets, accounts, and profiles.
In this role, you will be supporting analysts, handling the most complex of situations. The successful candidate must have a passion for fraud detection & ID Theft prevention and be extremely proficient and provide assistance following compliance approved procedures. CAFÉ Lead Analysts are responsible for training, forecasting & scheduling along with assisting team members with questions and assistance with complex items.
This is a challenging role, requiring expertise across all fraud types and work strategies; First Party Fraud, Third Party Fraud.
- Provide critical support to general Customer Experience Center, answering questions, assisting with complex situations, etc.,
- Provide critical training and SME support for analysts, projects and initiatives,
- Effectively Identify shortcomings and offers suggestions to Leadership, in a professional environment,
- Effectively monitors work queues and strategically allocate people and resources or provides guidance and direction on workforce strategies, track attendance to enhance performance and productivity,
- Provides exceptional customer service to internal and external customers,
- Flexibility to transition to multiple tasks, as dictated by business needs throughout the day,
- Demonstrates excellent time management skills by exceeding expectations within your department scorecard,
- Flexibility to adapt to department changes, and act as a business professional, effectively communicates across all levels, within the organization,
- Helps facilitate team huddles, team meetings as needed.
- Full-time position, employment agreement,
- Shift working model (8am-8pm),
- Excellent package including complex medical care, group insurance, Multisport card, language classes,
- Highly professional, multicultural environment and high standards of work,
- Professional training, opportunity to develop a career path in organizational structures, support in career planning,
- Work in a dynamic team with a supportive inclusive culture and strong values,
- Good atmosphere at work and comfortable working environment,
- Flexible hybrid/remote working model following successful onboarding period.
