Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions - underpinned by the world’s largest delivery network - Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
Accenture Operations is one of Accenture key capabilities dedicated to work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, helpdesk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.
Credit and Collections Manager
Workplace: Warszawa
Nr Ref.: 00302784
Key responsibilities:
- Manage Team delivering the client service, including their professional development
- Co-ordinate the preparation and analysis of accounts receivable & data for clients'
- Ensure Service Level Agreements for the teams' are met
- Responsible for creating and providing functional and operational reports to executive management
- Creating consistent methods for analysing and reporting metrics. (including description of trends and meaning)
- Provide process improvement guidance / changes for review by leadership
- Work with collections management team to drive continuous improvement in the collections process.
- Assist management with career development activities for team members including performance management, informal feedback, training, and resourcing
Qualifications:
- Min. 4-5 years of experience in managing teams in SSC/BPO environment
- Proven ability to work creatively and analytically in a problem-solving environment
- Experience working with global credit& collection services
- Experience in multinational organizations
- Experience in the development of business performance and compliance metrics and multi-function background including and understanding of Finance field, especially cash collections
- Change management experience
- University degree and qualifications in accountancy/ management/economy
- Very good English
- Ability to drive significant change while coaching and developing the teams
- Proficiency with Microsoft Office applications (Outlook, Word, Excel, PowerPoint)
- Excellent interpersonal communication skills
- Readiness to travel occasionally
We offer:
- Localization: Warsaw
- The ability to use your knowledge of foreign language on a daily basis at work (we serve our Clients in almost 30 foreign languages)
- Experience with a range of Clients and technology solutions which provides professional relevance
- Operating according to Lean Six Sigma philosophy
- Collaborating and learning from diverse and talented colleagues helps you “raise your game”
- Trainings and development tailored to help you achieve your potential
- New Joiners Programme including trainings
- Opportunity to engage in Corporate Social Responsibility initiatives
- We also think about your social life, at Accenture you will be able to take part in different initiatives like Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming and many others
- Social benefit packages including: private medical care, Sodexo vouchers, Benefit sport club cards, life insurance
- Friendly work atmosphere in multicultural environment