Philips is a diversified Health and well-being company, focused on improving people’s lives through timely innovations. As a world leader in healthcare, lifestyle and lighting, Philips integrates technologies and design into people-centric solutions, based on fundamental customer insights.
Your team:
The Philips People Services Center Europe (PPSC Europe) is mainly based in Piła (Poland) and Eindhoven (the Netherlands) and is part of the global Philips People Services (PPS) organization. PPS is the Human Resources Shared Services organization of Philips where a team of HR professionals deliver Services to Philips employees and managers at all stages of their career cycle. PPS delivers cost-effective services by leveraging economies of scale, globalized processes and simplified ways of working while delivering superior HR experiences by listening and acting on our customers’ feedback.
You are a member of the international leadership team PPS Europe, responsible for Philips People Services in Europe (servicing ca. 18.000 employees).
Your challenge:
You are the driver of continuous improvement in processes, quality and performance in the PPS Center Europe. One of your challenges is to work and collaborate with different teams and locations in Europe and create one way of working in the organization. You will realize this by taking next steps in deployment of LEAN. You will focus on improving effectiveness, efficiency, data quality and service delivery towards end users (employees, managers and HR community).
Next to this you are a member of the international leadership team PPS Europe, responsible for Philips People Services in whole Europe. You are willing to travel frequently to the Center location in Pila (Poland) as well as the Center in Eindhoven (The Netherlands) or other countries in scope of PPS Europe.
Your responsibilities:
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Perform organizational and data analytics and quality management to enable continuous improvement
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Recognize improvement opportunities and act upon them
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Implement necessary process changes in partnership with Centers of Expertise
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Actively identify and implement improvements according to LEAN ways of working and support / drive LEAN process improvement activities
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Actively connected via the network of LEAN championss in sharing & challenging knowledge & experiences
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Challenge PPSC Europe leaders and team to act on performance and behavior
Monitors the performance indicators for the Services Center and sets up specific initiatives to improve them -
Support preparation for PPS leadership team meetings
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Responsible for complaints and suggestions management
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Work according to defined standards: ensure compliance to legal and internal controls
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Actively connect with other PPS Centers to share best practices in service delivery
Advice on selection of regional Subject Matter Experts (SMEs) and actively participate and stimulate the SME networks
We are looking for someone with:
- Bachelor degree in IT, Economics, Business Administration or other business related fields.
- A background in a Shared Services environment (Contact Center and Payroll).
- At least 5 years of experience with process management in large and complex organization structures
- Experience with people management (preferred)
- A proven track record with Business Intelligence, Lean and Quality Management.
- Experience with project management (highly preferred).
- Excellent communication and influencing skills to drive operational excellence and great results.
- Organizational and people sensitivity to drive change
Our offer:
It’s our offer to grow your career in a company that values the interaction between technology and people. You can join an innovative company in Health & Wellbeing that makes a real difference to people lives. We challenge and empower you to make the most of your talents while working in multidisciplinary and international teams. You will be surrounded by passionate, insightful colleagues who share your drive to create superior customer experiences.