Online Interactive Education Support (OIE Support) is the international center of excellence for online higher education within Laureate International Universities, the leading worldwide provider of higher education.
Our portfolio of online degrees totals over 250 programs ranging from Bachelors and Masters to Doctoral levels.
OIE Support delivers the operational skills and expertise that are needed to meet the increasing demand for quality online higher education whilst providing enrollment management to prospective students around the world.
OIE Support is currently seeking in Gdansk office a:
We would like to offer you a part time job (20h/week). It's a great opportunity for example for students who would like to combine studies with the employment. We are very flexible in terms of the working schedule, as we are acting according to our mission:
"Expanding access to quality higher education to make the world a better place"
In this role, you will be responsible for all credit and collections activity relating to student accounts.
- Manage assigned student account base with responsibility for maximizing collection efforts while providing a positive student experience
- Responsible for both inbound and outbound calls, as well as emails
- Interact with internal departments to assist with issues related to payment inquiries, disputes, refunds, transcripts and other related problems to expedite payment and ensure accurate student accounts.
- Utilize departmental criteria and sound judgment to audit accounts and make recommendations for enrollment exceptions.
- Adhere to the designated SLA for your team and/or department
- Ensure compliance with departmental strategy, collection policies and procedures
- Use of internal systems to assist students in resolving their balance
- Fluency in English
- Strong interest in finance sector
- Strong verbal, written, and organizational skills
- Must be detail-oriented, customer-focused, and a self-starter
- Bachelor's degree in Accounting or related field is a plus (we are willing to consider applications from current students)
- Credit and collections or customer service experience is a plus
- Professional phone skills
- Flexibility in terms of working schedule
- Role in an international company with stable position on the market
- Strong people oriented culture
- Skills development through diverse work assignments and professional trainings program
- Compensation package, travel allowance, private medical care, life insurance and Multisport card
- Work with diverse, motivated team
- Fresh fruits every Wednesday :)