Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.
Your main tasks will be related to:
- Collecting due receivables from portfolio of customers with higher difficulty
- Negotiating and building long term business relationships with customers
- Customer account maintenance activities e.g. write offs, reconciliation, discount application
- Working with prioritization list to contact customers in order to maximize cash collected and reduction of old debt
- Phone and email contact with customers with focus on phone communication
- Supporting other colleagues in addressing difficult cases
- Cooperating closely with other teams in order to resolve customer s issues customer service, sales, finance managers
- Reporting and forecasting debt aging, open credits, forecasted cash collected
- Customer queries management
- Supporting Training Team in performing training and quality activities
- Proactively search and present ideas of possible process improvements simplifications in the process to improve efficiency and quality of service
- Minimum one year experience in Cash Collection process
- Very good English and Danish
- Demonstrated ability to work independently and manage complex cases
- Track record of delivering target results on managed portfolio
- Track record of proactively supporting other team members or the Team Lead
- Excellent communication and interpersonal skills written and oral
- Experience in customer service order to cash department
- Microsoft Office package
- Using foreign language and new technology solutions daily, cooperating with various global Clients.
- Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace.
- Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.
- Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.
- A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.
- Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
- Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.
- Modern, ecological office in city center with convenient connection for all means of transport (incl. chill room, game room, free bicycle parking and coffee-breaks at terrace).
Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.
Your main tasks will be related to:
- Collecting due receivables from portfolio of customers with higher difficulty
- Negotiating and building long term business relationships with customers
- Customer account maintenance activities e.g. write offs, reconciliation, discount application
- Working with prioritization list to contact customers in order to maximize cash collected and reduction of old debt
- Phone and email contact with customers with focus on phone communication
- Supporting other colleagues in addressing difficult cases
- Cooperating closely with other teams in order to resolve customer s issues customer service, sales, finance managers
- Reporting and forecasting debt aging, open credits, forecasted cash collected
- Customer queries management
- Supporting Training Team in performing training and quality activities
- Proactively search and present ideas of possible process improvements simplifications in the process to improve efficiency and quality of service
- Minimum one year experience in Cash Collection process
- Very good English and Danish
- Demonstrated ability to work independently and manage complex cases
- Track record of delivering target results on managed portfolio
- Track record of proactively supporting other team members or the Team Lead
- Excellent communication and interpersonal skills written and oral
- Experience in customer service order to cash department
- Microsoft Office package
- Using foreign language and new technology solutions daily, cooperating with various global Clients.
- Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace.
- Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.
- Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.
- A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.
- Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
- Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.
- Modern, ecological office in city center with convenient connection for all means of transport (incl. chill room, game room, free bicycle parking and coffee-breaks at terrace).
Poznaj
Accenture Sp. z o.o.
Accenture jest globalną firmą świadczącą usługi z zakresu konsultingu, nowoczesnych technologii i outsourcingu. Ponad 281 tys. pracowników Accenture świadczy usługi swoim klientom z ponad 120 krajów świata. Łącząc niezrównane doświadczenie, doskonałą znajomość wszystkich branż i funkcji biznesowych oraz rozległą wiedzę z badań nad najlepszymi firmami na całym świecie, Accenture współpracuje ze swoimi klientami, aby pomóc im stać się wysokoefektywnym przedsiębiorstwem.
W roku finansowym zamkniętym 31 sierpnia 2013 roku, Accenture osiągnęło przychody netto sięgające 28,6 miliarda dolarów. Strona internetowa firmy to www.accenture.com.