Systems Administrator, Cloud

Wroclaw, Poland

JOB SUMMARY:

Want a role to support our clients in the Amazon cloud? Reporting to the Team Lead, our Cloud Systems Administrators are key members of a 24x7x365 follow the sun Cloud Operations team. Responsible for monitoring and responding to incidents, the Systems Administrators works on mission critical application supporting some of the world’s largest enterprises across the globe. As part of this group, you will be on the vanguard of ensuring our clients are successful utilizing their applications.

JOB RESPONSIBILITIES:

•          Works as part of a cross-functional team to conduct proactive monitoring, remote diagnostic investigation and maintenance activities on our AWS Window and Linux servers

•          Act as an escalation point for all incidents involving a whole range of AWS offering: ELB, EC2, SMS, Route55, EBS, KMS, IAM, STS, CloudWatch, S3, VPC, security groups.

•          Provides operations support by responding to inbound calls/emails from a wide variety of client organizations and external groups performing the necessary support required to resolve issues

•          Provide support during large scale outages and disaster recovery efforts

•          Identify, research, and develop process improvements and recommends them to management for implementation

•          Create, use and maintain resource documentation for reference and troubleshooting problems

•          Create change requests in accordance with change management policy

•          Work with internal groups to create reports on up time, Service Levels, server utilization, and other key metrics as directed

•          Provide recommendations to improve the customer experience

•          This position operates in a 24x7x365 environment. Shift work and the ability to participate in an on-call rotation as needed is required

•          Successfully completes training requirements based on career development plan and assists in the development and training of others

•          Performs other duties as assigned

EDUCATION & EXPERIENCE:

•          3-8 years of System Administration on Windows OS and managing complex enterprise systems

•          Experience in working in an ITIL mature environment

•          Certifications in Amazon Web Services is considered an asset

REQUIRED SKILLS:

•          Extensive system administration experience on Windows and large scale web based application deployments

•          Experience on Windows server platforms specifically Windows 2012 R2 is required

•          Experience on Windows based products and services, specifically IIS, ADFS, Windows server update service, remote desktop services, etc

•          Experience with OS security involving Active Directory, Windows networking, Group policies, DNS, PKI & Certificates

•          Extensive knowledge of scripting languages like PowerShell, Python or Perl

•          Experience with activities like OS patching, OS hardening, installation of applications, vulnerability testing, event management and log collection. Experience in automation of these tasks is a plus.

•          Experience with performance tuning at OS and network level

•          Experience with compliance, management and monitoring products like SumoLogic, TrendMicro, Nagios, Splunk, Logic Monitor, ICINGA, OWASP ZAP, CIS-CAT,

PREFERRED SKILLS & KNOWLEDGE:

•          Formal large scale development experience or large scale production experience is a huge plus

•          Configuration Management system like SaltStack, Chef, Puppet etc.

•          Demonstrable use of cloud mindset in past experience

•          Working experience with basic SQL Server administration tasks

•          Proven ability to effectively work with key client executives along with setting appropriate project expectations

•          Proven ability to design, implement or document complex configurations of multiple integrated software products to meet the business needs of a customer

•          Ability to work with aggressive timelines, in a team environment with a willingness to learn and grow