HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.
Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.
Chargeback Specialist with French
Miejsce pracy: Warszawa
Nr ref.: 1112941
Are you experienced in a chargeback field and you are looking for new challenges? Join Swiss financial company located in Warsaw and get a stable job full of challenges! The company provides payment solutions that integrate point of sale, attended and unattended equipment & till software to payment terminals and processor hosts.
Responsibilities:
You’ll be sending out chargeback and retrieval requests to our merchant to different countries in different languages (ready-made templates) on a daily basis. You’ll manage deadlines and responses to avoid any financial losses; Advising our customers for questions and ensure that they understand the process in order to avoid claims and financial losses is also one of your responsibilities. You need to understand the rules and regulations from the different card schemes (MasterCard, Visa, Diners, Union Pay and JCB) to take the right decision on various cases. You’ll work closely with the teams in Switzerland and Austria.
Requirements:
You have 1-2 experience on a similar position. Your English is fluent and you are speaking Polish. We also require very good knowledge of French (C1). You need to have excellent communication and interpersonal skills. We want you have ability to prioritize and work under pressure and demonstrate problem solving, analytics and troubleshooting skills.
What do we offer:
This position has growth potential for the individuals who are self-started and are taking initiative. You’ll get a stable job in a company oriented on its employees. The standard benefits extended by more exceptional ones. You’ll also have an opportunity to attend language courses.