Cash Collection Specialist with Italian
Location: Wrocław
Function: Operations
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Inviting applications for the role of the Cash Collection Specialist with Italian
Responsibilities
- Managing Unapplied Cash - performing the allocation of the current transfers on customer accounts according to documentation sent by the customer
- Booking incoming payments - posting the incoming transfers from the GL on customer accounts using Bank Statement
- Participate to conference calls with the relevant stakeholders
- Ensuring reaching targets of having zero Unallocated/Unapplied Cash at the End of the Month and at the end of the working day
- Ensuring the incoming payments are cleared timely
- Worklist - investigating the open deductions on the customers' accounts
- Performing matchings on customer accounts based on proper documentation received from collections
- Investigate reason for non-match
- Reaching out to Customer bank for the information
- Performing below Threshold Write Off according to the procedure on a Weekly basis / on a Monthly basis / anytime there is a special request from the Collection Specialist/Audit team
- Performing Final Settlements WO according to the Procedure on a Monthly Basis before Month End closure
- Linking deductions and credit note to Dispute Cases
- Updating information on the Dispute Cases from Worklist
- Processing Dispute Cases from Finding Dispute Cases
- Performing clearing actions on customer accounts - Cash Discounts, Bank Charges, Tax Differences
- Performing Reversal of Postings on customer accounts on special request
- Performing Reversal of Payment Allocations on customer account on special request
- Performing postings from Customer Account to Special GLs (Unearned Cash Discount, Earned Cash Discounts, Currency Differences, Tax)
- Take over increased responsibilities within the described activities above
- Training other team members regarding the daily tasks whenever necessary and requested by the operation management functions
- Provide requested services to customers as a part of Service Catalogue
- Support proper Order Management process
- Support proper Claims Management process
- Complete any tasks assigned by the operation management functions
Qualifications
- Fluent Italian and English
- Customer Focus (focus on external and internal customers)
- Bias for action (focus on results and use of intelligent risk taking)
- Team Alignment (team player; supports and respects others)
- Accountability and responsibility (personally driving change and using operational discipline to deliver on the promise)
- Growth Mindset (placing a fresh emphasis on innovation and having the ambition to grow)
- Good MS Excel skills
- Good knowledge of SAP Cash Collection / Cash App related transactions and workflows
- Good knowledge of financial controls related to Cash Collection / Cash App processes
- Ability to work with various IT applications
- Strong analytical skills including analysis of complex data
- Preferred Qualification
- Customer service orientation
- Very good presentation skills
- University Graduate (min. Bachelor)
- Required experience in Customer Facing area
What can we offer?
- Attractive salary
- Stable job offers - employment contract
- Work in a multicultural and diverse environment with employees from over 30 countries
- Genpact supports professional tranings and great career development opportunities
- Free access to our award-winning learning platform
- Benefits such as Insurance, Luxmed, additional vacation days, biking polic