How You’ll have an Impact:
Carrier Operations Representative works in partnership with or under the guidance of a specific experienced Carrier Sales Rep/Team within North America to assist with operations tied to the coverage of freight, carrier lead generation, and other tasks that help support the growth and efficiency of our NA Carrier Network. The job of a rep is to assist the North America Carrier Sales team in helping to manage new and existing carrier relationships, perform daily operational tasks such as tracking and incident resolution, and expand Coyote’s digital footprint within our network of carriers. A Carrier Operations Rep, should thrive in an operational role, be proactive and proficient at problem solving, practice effective communication skills, and display a positive attitude at work.
- Support North America Carrier Sales Representative/Teams in supporting the growth of existing carriers’ book of business through the assistance of core daily operations such as tracking, incident resolution, and beyond.
- Assist with call-in lines for load updates/escalations.
- Assist with dispatching carriers and tracking freight for your Sales Rep/Team to ensure on-time Pick Up and Delivery and communicate all updates or delays
- Update and resolve incidents when possible and escalate any compliance issues
- Assist in making sure receipts, invoices, and Proof of Delivery are submitted in a timely manner or uploaded on Coyote GO or Coyote.com
- Effectively communicate with internal and external contacts in a professional manner
- Occasional Freight booking and Rate Confirmation Sending
- Ability to speak English fluently.
- Strong organizational skills, attention to detail
- Persistence and resilience
- Ability to build strong relationships and be a team player
- Problem solving, issue resolution skills, proactive diligence
- Ability to work independently and as part of a team
- Experience of work with United States market is an additional plus
- Adaptability, multi-tasking skills, sense of urgency
- Persuasiveness, assertiveness, and confidence
- Relationship-building skills & Active listening
- Effective verbal and written communication skills
- Accountability, integrity, honesty
- On site training - we will learn you everything you must know to succeed
- Work in international and supportive environment
- Group Life Insurance
- Private Health Care
- Casual dress code
- Company events
- Warm welcome to The Pack
- International and diverse team