LOCATION: Warszawa
At intive we believe that emerging digital technologies make life easier. Therefore with more than 1000 people on board we are helping forward-thinking enterprises to design and build smart applications, software solutions and turn ideas into digital reality all around the world.
To achieve best results we are constantly challenging assumptions and establish approaches following our company motto - never settle.
Business Analyst
Ref. No.: BUSINESS/ANALYST/WAW/0519/PR
You are a good match if you:
- Have 3 years’ experience as IT Business Analyst / IT Requirements Engineer
- Have knowledge and experience with ServiceNow platform
- Have experience in IT Service Management as a strong advantage
- Have strong analytical skills, including a thorough understanding of how to interpret customer business needs and translate them into requirements and functional specifications
- Have excellent written and verbal communication skills in English
- Have some technical background
- Have experience in IT Service Management and / or IT Service Transformation
- Know ITIL principals
You will be responsible for:
- Elicitation / gathering of IT business requirements, translation into functional and non-functional specifications with focus on IT Service Portfolio Management
- Current and future state analysis around of Service Lifecycle Management Tool hosted on Service Now Platform
- Support enhancements in ServiceNow related to ITIL processes and technology
- Work on modernization of IT services model / framework in ServiceNow
- Ongoing requirements management and collaboration with stakeholders and delivery teams – formulate requirements as user stories, definition of testing / success criteria, sprint planning & reviews, user acceptance testing, input into the product backlog
- Support the IT transition process by other tasks, like data analysis and reports