Sitel Group is comprised of industry-leading firms providing business process outsourcing, digital marketing, training and talent management, technology and innovation, consulting and analytics solutions.
We are looking candidates for the position of:
Business Analyst / WFM support
Location: Warszawa - Mokotów
Responsibilities:
- Monitoring and Tracking of KPI achievements
- Staffing planning and scheduling (work on professional Workforce Management tool “Teleopti”)
- Preparation and maintenance of daily, weekly and monthly internal and external Client reporting
- Active participation in Workforce calls with other representatives
- Analyzing of project trends to predict long term and short term staffing needs / requirements
Requirements:
- Excellent English
- Excellent Analytical skills (Excel/Access) to ensure the accurate input of data,
- Strong numeric and verbal reasoning skills,
- Effective time management,
- Effective problem-solving skills,
- Analytical background in a call center environment is a plus
We offer:
- Attractive employment conditions
- Benefits (i.e. private medical health, Christmas vouchers, Multisport card, friendly atmosphere)
- Work in international and multicultural environment
- Opportunity in development and cooperation with many different stakeholders
- Participation in interesting projects – each day & month is different
Poznaj
Foundever
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.