Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 482,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.
BPS Operations Manager / Senior Manager (F&A / Customer Service)
Workplace: Warszawa
Nr ref.: 00751632
What will you do:
- Single Point of Contact for the client for F&A (Finance& Accounting) Service Delivery Operations
- Provide support to the Clients Finance Management Team for Operations & Delivery related matters
- Act as the Escalation Point for Clients
- Implementation of process improvements, including six sigma, operational excellence, innovation framework
- Proactively improve client satisfaction and customer relationships working with Client Leadership
- Support sales opportunities and validate expected delivery capability for F&A Ops
- Build a strategic development direction
- Measure cost effectiveness
- Manage employees delivering the client service, including their professional development
What we expect from you:
- 7+ years of experience in managing teams in SSC/BPO environment
- Proven ability to work creatively and analytically in a problem-solving environment
- Experience working with global services
- Experience in multinational organizations
- Experience in the development of business performance and compliance metrics and multi-function background including and understanding of Procurement, Finance, IT or other capability
- Change management experience
- University degree and qualifications in accountancy/ management/economy
- Very good English
- Ability to drive significant change while coaching and developing the teams
- Excellent interpersonal communication skills
- Proficiency with Microsoft Office applications (Outlook, Word, Excel, PowerPoint,)
- Readiness to travel occasionally
We offer:
- Using foreign language and new technology solutions daily, cooperating with various global Clients.
- Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace.
- Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.
- Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.
- A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.
- Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
- Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.
- Modern, ecological office in city center with convenient connection for all means of transport (incl. chill room, game room, free bicycle parking and coffee-breaks at terrace.)
Poznaj
Accenture Sp. z o.o.
Accenture jest globalną firmą świadczącą usługi z zakresu konsultingu, nowoczesnych technologii i outsourcingu. Ponad 281 tys. pracowników Accenture świadczy usługi swoim klientom z ponad 120 krajów świata. Łącząc niezrównane doświadczenie, doskonałą znajomość wszystkich branż i funkcji biznesowych oraz rozległą wiedzę z badań nad najlepszymi firmami na całym świecie, Accenture współpracuje ze swoimi klientami, aby pomóc im stać się wysokoefektywnym przedsiębiorstwem.
W roku finansowym zamkniętym 31 sierpnia 2013 roku, Accenture osiągnęło przychody netto sięgające 28,6 miliarda dolarów. Strona internetowa firmy to www.accenture.com.