Accenture is a company serving clients in more than 120 countries. Accenture collaborates with the leading and best recognizable companies, supporting them in the process of business transformation by delivering measurable outcomes through its five practices Strategy, Consulting, Digital, Technology and Operations.
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Team: 4 people
Office hours: 8.00-18.00
- Coordination of the application maintenance.
- Close cooperation with the client (based in Switzerland) and Delivery Center in Warsaw.
- Monitoring of tickets queues.
- Taking responsibility for the equality and keeping KPI levels.
- Managing the service governance (status meetings, ad-hoc meetings etc.) on a daily basis.
- Coordination of all activities in order to deliver the service in accordance with contractual scope and target levels.
- Providing regular feedback to the Client and Account Management regarding aspects of the services.
- Designing and driving innovation in the service (automation, DevOps and analytics).
- Microsoft Business Intelligence stack (mainly SSIS and SSRS)
- T-SQL
- 1-2 years of experience in Services Management as a must.
- 1-2 years of team management.
- ITIL Services Management certification - will be an asset.
- Working understanding of software development and maintenance lifecycle.
- University degree (IT preferable).
- Excellent command of English.
- Good interpersonal skills.
- Ability to work creatively and analytically in a problem-solving environment
- Ability to meet travel requirements when applicable. Headquarter is located in Warsaw.
- 1-2 years of experience in Services Management as a must.
- 1-2 years of team management.
- ITIL Services Management certification - will be an asset.
- Working understanding of software development and maintenance lifecycle.
- University degree (IT preferable).
- Excellent command of English.
- Good interpersonal skills.
- Ability to work creatively and analytically in a problem-solving environment
- Ability to meet travel requirements when applicable. Headquarter is located in Warsaw.
Poznaj
Accenture Sp. z o.o.
Accenture jest globalną firmą świadczącą usługi z zakresu konsultingu, nowoczesnych technologii i outsourcingu. Ponad 281 tys. pracowników Accenture świadczy usługi swoim klientom z ponad 120 krajów świata. Łącząc niezrównane doświadczenie, doskonałą znajomość wszystkich branż i funkcji biznesowych oraz rozległą wiedzę z badań nad najlepszymi firmami na całym świecie, Accenture współpracuje ze swoimi klientami, aby pomóc im stać się wysokoefektywnym przedsiębiorstwem.
W roku finansowym zamkniętym 31 sierpnia 2013 roku, Accenture osiągnęło przychody netto sięgające 28,6 miliarda dolarów. Strona internetowa firmy to www.accenture.com.