Back office specialist with Italian
Miejsce pracy: Szczecin
Job description:
- Develop an in-depth knowledge of our client’s platform.
- Provide high-quality product support for customers, partnering with them to effectively resolve their issues through email, chat, and phone.
- Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies.
- Diagnose software issues and resolve escalated customer complaints engage using established processes.
- Provide support & guidance on non-technical related questions (e.g: marketing, sales, other e-commerce setup questions)
- Communicate thoughtfully and effectively with all customers.
- Document troubleshooting and problem resolution steps.
Requirements:
- A thoughtful communicator who is excellent at communicating through a variety of channels that require both written and verbal skills.
- Passionate about creative problem solving for customers and end users.
- Fluency in Italian (C1 level) and communicative knowledge of English (B2 level)
- Self-motivated, eager to learn and thrive in a collaborative environment.
- Capable of adapting quickly to changing priorities.
- Experience with or able to quickly pick-up: Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, and Salesforce.
We offer:
- Full-time employment contract or civil contract with flexible working hours – the choice is yours!
- Dive into our comprehensive paid training program and emerge as a customer support legend!
- Enjoy a rich social package that includes MyBenefit cafeteria, private medical care, and life insurance – because we care about you!
- Embrace the freedom of work with no dress code – pyjamas, anyone?
- Spread the love and earn extra rewards through our epic employee referral program – because great talent deserves to be rewarded!
Poznaj
Concentrix
We power the world’s best brands today and into the future.Some call us a global technology and services company . But we’re so much more. Human-centered, tech-powered, intelligence-fueled. Every day, we help over 2,000 clients solve their toughest business challenges.We’re the game-changers who combine operational excellence and cutting-edge automation to power day-to-day operations of our clients. Acting as a seamless extension of their business, we deliver efficiency and effectiveness where it really counts.We’re the strategic thinkers who design fully integrated solutions for our clients, combining innovative thinking, data-driven insights, and sector expertise.