For our client, a rapidly acting, an international company implementing applications for major clients in the business sector, we are currently looking for the position:
Back office Engineer
location: Warszawa
Responsibilities:
- Providing 3rd line of support for production environment and internal organization
- Handling of Incidents / Service Requests from reception until closure and assurance of the time restoration within SLA
- Implementation of agreed and approved Changes on production environment
- Follow-up on incidents registered but not solved, escalated, referred or cleared but not closed
- Taking actions based on identified systems failures in order to provide stable platform.
- Creation / update of Knowledge Base records with actions taken for resolution of the incidents / problems
- Creation / update of technical documentation
- Close interaction with other technicians within the team, vendors support and customers technical staff,
- Supporting Problem Management with root cause analysis of incidents related to customer complaints and implementation of corrective actions.
- Ability to work in the office in Warsaw
- Ability to handle weekly on-call duties after office hours (agreed and scheduled earlier)
Requirements:
- Experience in support of VoD multimedia delivery - Widevine, Wowza, Evostream, Avconv, Flash Media Server, PlayReady
- Experience in administration / troubleshooting of Linux, Windows Servers
- Experience in administration of mysql databases
- Experience in use and configuration of IT monitoring tools (Nagios, Cacti, Observium, New relic)
- Excellent command of English language
- ITIL awareness (certificate will be an advantage)
- Communication and presentation skills for customer support needs
- Stress resistance, perseverance, accuracy and focus on customer satisfaction
- Proactiveness
- Multi tasking capabilities
We offer:
- Attractive salary
- Flexible forms of employment
- A comprehensive benefits package
- Being part of the team qualified for the work = passion