Cognizant is an American multinational company providing information technology, consulting, and business process outsourcing services. It dedicates itself to help the world's leading companies build stronger businesses. Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise. With over 100 development and delivery centers worldwide Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world. We ensure that we can lead our clients and our own business toward new horizons of productivity, growth and value.
For more information please visit www.cognizant.com
- Resolving incoming customer inquiries regarding invoicing, contract management, license provisioning, as well as account cancellations and reductions
- Responding promptly to customer inquiries based on SLA metrics
- Resolving escalated internal and external customer situations
- Handling issues in the best interest of both customer and company
- Updating billing contact information
- Obtaining and evaluate all relevant information to handle inquiries and escalations
- Processing and recording payments for credit card customers
- Keeping accurate and detailed records of inquiries and all customer comments
- Communicating and coordinates with internal departments
- Experience on AR Accounting area of 1-3 years
- Good knowledge of Spanish (at least B2)
- Good knowledge of English
- Good understanding of working with B2B customers, across all customer groups including very small businesses
- Experience of BPO will be good to have, although not essential
- Proficient in google sheets and CRM applications
- Empathy and effective customer management
- Attention to detail, apply judgement on the job and the ability to effectively multi-task in a deadline driven atmosphere
- Good time management, prioritization skills and ability to work without close supervision and under pressure
- Competitive salary with cafeteria benefits
- Opportunity to be part of a rapidly expanding global organization with irreproachable reputation.
- Pleasant and inspiring working atmosphere.
- Professional development and clear career path.
- Training & development opportunities
Poznaj
Cognizant Technology Solutions Poland Sp. z o.o.
COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O
Cognizant is a leading IT Services provider globally, transforming Clients' business, operating and technology models for the digital era. Headquartered in the US, Cognizant is ranked on the Fortune 500 and is consistently listed among the most admired companies in the world.At Cognizant, we celebrate diversity and inclusion across our workforce and with our partners, communities and fellow racing fans. That’s why, alongside the Aston Martin Cognizant Formula One team, we work in unison for a more inclusive future. All in, all welcome.