IT Kontrakt is one of the leading outsourcing and recruitment companies specialising in the IT sector. The company provides the best specialists for IT projects implemented in key areas of the economy.
Application Management Specialist
Nr Ref.: MPA/AMS/PL/11/P
Duties:
- Workalongside the 1st Line Support and Business Support teams to prioritize andresolve issues to agreed timescale
- Log,research, and accurately resolve complex customer inquiries and problems in atimely manner
- Workproactively to ensure prompt resolution of support cases and the highestpossible levels of customer satisfaction
- Assistwith the development & design of additional software functionality as perrequirements
- Work withinternal teams i.e. DBA's, Developers, Deployment and Release Managers toensure high standards are met
- Workproactively to prevent increased ticket load through problem identification,knowledge management contributions and proactive internal and externalcommunication
- Deal withescalations and ensure they are monitored until closure
Requirements:
- Experience in technical support IT system
- Ability towrite SQL queries, knowledge of relational databases (Oracle 10g)
- Knowledgeof ITIL Foundation level
- Very good knowledge of English in speech and writing
- Excellentorganizational and analytic skills. Ability to plan, track tasks, coordinateand deliver solution to agreed timescales;
- Team-oriented
- QuickLearner when it comes to both: business processes and bespoke applications
We offer:
- Constant improvement ofprofessional qualifications
- Stable employment in a professionalenvironment
- Diverse scope of executed projects
- Private medical care
- Possibility of remote work
