Duties:
Perform requirements gathering and analysis to include: analytical techniques, interview techniques, and data gathering techniques, current system documentation, business process, rules and logic, data gathering to solve complex issues, development of implementation plans, and development of requirements, JAD sessions and key analytical troubleshooting.
Create use cases and use case diagrams which serves as a vehicle in gathering, analyzing, documenting and communicating functional requirements between customer community and systems development team.
Create business requirement documents based on the functional requirements
Communicate effectively in both verbal (i.e. day-to-day discussions, team meetings) and written (requirements and design specifications) form, as well as have an overall ability to be clear and concise in all communication.
Participate in and suggest process improvement
Work closely with business Tier 0 support personnel to resolve issues
Perform QA testing to ensure that all requirements are met and are in-scope to the business requirements
Provide 2nd or 3rd level support thru configuring and improving use of a specific application
Provide data quality and suggest improvements within application area
Ensure that all required application documentation exists and is updated
Develop end-user training materials and process documentation
Analyze problems and create change requests
What we are looking for:
- 4-year college degree or related experience2+ years experience as Business Analyst
- Strong analytical / planning skillsStrong interpersonal skills;
- must be able to interact with personnel in multiple business roles
- Good English verbal and written communication skills
- Good documentation skills
- Ability to work independently in a global setting including multiple cultures, time zones and language barriers
- Thorough working knowledge of the SDLC models / methodologies, IT systems and processes, methodologies and their direct implementation to projects.
- Strong business and systems analysis skills, test planning and testing skills, troubleshooting skills and experience with numerous environments and architectures.
- Experience in data gathering, negotiation and facilitation techniques
- Experience with requirements management, use case and modeling tools.
- Strong decision making / problem solving skills
- Demonstrated leadership and attention to detail skills