As a Cloud Administrator together with your colleagues located in Szczecin, you will become part of the Global IT Team of fast growing entrepreneurial organization. Most of our IT specialist are located in Szczecin and we also have teams in Denmark, Ukraine, China, Colombia and the USA.
Are you motivated to offer good Customer Service and thrive in a very fast paced, international environment?
Are you stimulated by improving processes and customer satisfaction? If so, you will maybe be one of 3Shape’s two new Aftersales Coordinators.
We’re looking for two new employees to be key players in establishing a best in class Aftersales setup in our factory in Szczecin, from where close follow-up on customer orders is essential to be capable to deliver on the tight deadlines and customer expectations.
You will report directly to our local Warehouse and Shipping Manager and be part of the Global Logistics organization with colleagues around the world.
Besides ensuring great day-to-day execution and planning, you have a solid background from a customer support function and/or factory work or shipping experiences. You will work with many stakeholders, internally and externally, so your hands-on energy and readiness to work will bring you fare.
- Daily coordination of the tasks covered by the Logistics Aftersales Team.
- Creating orders and secure a fast execution internally.
- Build up the new area and functions together with the manager and colleagues.
- Develop and steer the business area after KPI’s
- Actively search corporation with stakeholders in Production, Service, warehouse etc.
- Find solutions and ways to push customer orders through the system.
- You hold 5+ years of experience within customer service or factory related services
- High level of customer mindset and understanding of good service is required
- Some experience in leading people or projects is required
- Knowledges and experience in ERP system (we use Axapta)
- Computer literacy (MS Office- Excel especially)
- Good understanding of, or experiences within Shipping will be appreciated.
- Fluent in English, as this is our company language and part of the daily work
A unique opportunity to be part of developing the 3Shape Global Supply Chain with a focus on operational excellence and growth. You will furthermore get the chance to set your footprint on our future Aftersales infrastructure. You will join a professional and visionary team, characterized by high ambitions and a fun and informal atmosphere. The position offers excellent opportunities for both personal and professional development.
Moreover, additional employee benefits (e.g. english classes, multisport card, private healthcare, balanced meal in our canteen for 2pln)