Capita is the UK’s largest business process outsourcing company hiring almost 75 000 staff across UK, Europe, India and South Africa. Our goal is simple: to help our wide range of public and private sector clients improve service to their customers.
Capita Poland, with two Business Centres in Kraków and Łódź hires almost 700 employees. We deliver multilingual business services that range from managing complex processes to more specialised support. That provides our employees with the opportunity to work for various clients and develop expertise in many disciplines.
Given our expansion plans and exciting new projects, Capita is currently recruiting for the position of:
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Reporting on a weekly & monthly basis to the Supervisor on the progress of the accounts status
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Maintenance of accurate records of customers accounts as per procedures
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Implementing the Company’s Credit Control practices as per the Policy and Procedures document.
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Identification, documentation and resolution of queries/disputes and general enquires in an efficient and timely manner.
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Generating of invoices/credit notes/statements as per operations procedures
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Ensuring that accurate records are maintained on the systems (Open Accounts, QMS, SAP, Oracle, Amdocs)
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Collecting of due amounts by telephone and letter from an identified list of Customer Accounts
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Daily accurate input and allocation of cheque, EFT, DD payments in the relevant Payment Processing systems
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Monitoring/Ensuring that Debtor’s accounts for Advertising are operating within agreed terms
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Ensuring a positive image/first impression
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Carrying out duties as may be required from time to time
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Are educated to a degree level
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Have experience in AR (considered an asset)
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Are fluent in English (both spoken and written)
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Have good analytical skills
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Are initiative, open minded and multitasking
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Are details oriented
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Are good team player
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Ability to work in international and multilingual environment
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Great atmosphere
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Training and development programme
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Shift work
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Attractive social benefits