CPL JOBS is a recruitment company focused on permanent, temporary and contract staffing and HR consultancy. We have a dedicated team of trained and experienced consultants who can offer you all personnel services according to your individual requirements. Our goal is to understand your needs and deliver the solution that will most enhance your business. We operate in the IT, Telecom, Finance, Banking, Sales, Marketing, HR and Logistics sectors. Our clients are Blue Chip companies from IT, telecommunications, manufacturing, finance, and FMCG throughout Europe.
For our client global corporation, leader in business, we are looking for Candidates for a position of:
1st/2nd Line Support with English
Place of work: Gdańsk
Responsibilities:
- 1st line support - troubleshooting of IT related problems from in-house software to hardware
- Installation and configuration of applications, Operating system and Hardware
- Handling incoming phone calls and emails
- Managing all requests logged into the queue
- Proactively reviewing high level problem management
- Reducing the number of repeat issues through route cause analysis
- Building strong client relationships by becoming a point of contact for clients
- Working with internal departments to mitigate client concerns
Requirements:
- experience in a help desk / service desk / customer service position,
- availability to work shifts
- fluency in English,
- ability to multi-task and setting priorities.
- Good knowledge and understanding of internet/e-commerce technology and its importance to organisations
- Basic technical awareness of IT server infrastructure
- Knowledge of the ITIL framework and its function in IT is desirable
Company offers:
- friendly working atmosphere in an international company,
- internal trainings and possibility for professional development,
- attractive salary,
- social benefits.