User Administrator

Nordea is a financial services group in the Nordic and Baltic region. Nordea offers online banking and insurance as well as information to investors.

Using leading edge technologies, we develop high performance real-time systems, processing a large number of transactions daily, and supporting hundreds of users distributed across our offices world-wide.

That is why we are looking for some bright minds to join our team and make our aim easier.

Responsibilities:

• Perform User Administration tasks
• Actively participate in defining knowledge base articles
• Support preparation of instructions to end users
• Troubleshooting and follow up the status of problems on behalf of the user and communicate progress in a timely manner

We require:

• Bachelor's degree in : with a technical major, such as engineering or computer science - (related technical field will be an asset)
• Knowledge of ITSM tools (Remedy or similar)
• Proficiency in English
• Basic knowledge of networking/IT infrastructure
• Knowledge of Active Directory rights management
• Ability to communicate issues to customers in a non-technical manner
• Experience in defining and documenting knowledge base articles
• ITIL certificate will be an asset

We offer:

• Attractive Salary
• Enthusiastic and positive work atmosphere
• Private Healthcare(Medicover) and MultiSport Card
• E-learning platform
• Internal trainings, coaching and mentoring
• Healthy, comfortable and challenging environment